Privacy Policy

Company legal name ("RepairDoc", "we") makes RepairDoc, a point-of-sale and repair app for repair shops. This policy explains how we handle personal information when you visit our website, sign up, or use RepairDoc, and when RepairDoc processes information for the shops that use it.

Two roles. For our own website and for shop owners' and staff accounts, we decide how data is used (we're the "controller"). For the information a shop keeps about its customers and team, such as repairs, sales, phone numbers and chats, the shop is in charge and we process it on the shop's behalf (we're a "processor" or "service provider"). If you're a shop's customer, the shop's own privacy notice applies too, and you can contact the shop directly.

We don't ask for and don't want sensitive information such as health data, government ID numbers or full card numbers. Please don't put them in notes or chats.

• To run RepairDoc: sign-in, sales, repairs, check-in, tracking pages, chat, schedules, reports and exports.
• To send messages the shop or you asked for: repair texts, sign-in codes, receipts and account emails.
• To keep RepairDoc secure: preventing fraud and abuse, protecting accounts, and keeping audit logs.
• To support you and improve RepairDoc, using account data and usage data. We prefer aggregated or de-identified data for this.
• To bill shops and meet our legal obligations.

If you're in the EU or UK, our legal bases are: performing our contract with you, our legitimate interests in running a secure and useful service, your consent where we ask for it (you can withdraw it any time), and legal obligations.

When a shop owner asks the RepairDoc assistant a question, we send the question and the shop data needed to answer it (for example sales totals or repair counts) to our AI provider, Anthropic, which returns the answer. The assistant can only read what that person's role is allowed to see. Under our agreement, the provider may not use this data to train its models. Lawyer: confirm.

If a shop connects an outside AI app (such as Claude or ChatGPT) through our connector, that app receives the data the owner allowed, and handles it under its own privacy policy.

Shops can text customers about their repairs only when the customer agreed, for example by turning on "Text me updates" at check-in. Message frequency varies (about 2–6 texts per repair). Reply STOP to any text to opt out, or HELP for help. See the Text message terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.

We don't sell personal information, and we don't share it for cross-context behavioral advertising. We share it only:

• with the shop that the information belongs to;
• with service providers who help us run RepairDoc, under contracts that limit their use of it (listed below);
• with a payment provider or connected app, when the shop chooses to connect one;
• when the law requires it, or to protect people, the Service or our rights;
• as part of a merger, acquisition or sale of assets, with notice to you.

We keep shop data while the shop's account is open. After an account closes we keep it for 30 days so the owner can come back or export it, then delete it. Backups roll off within 35 days. Billing records are kept as long as tax law requires.

Inside a shop, the owner controls customer records and can edit or delete them. Customer sign-in sessions last up to 90 days; staff and owner sessions up to 30 days.

Each shop's data is kept separate and every request is checked against the signed-in business. Passwords and PINs are stored hashed. Payment provider keys are encrypted. Data travels over HTTPS. RepairDoc team accounts need two-factor login, support access is read-only, and every team action is logged. No system is perfectly secure, and we'll tell affected shops and people about a breach as the law requires.

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict some uses, and to withdraw consent. US state laws (such as California's) give you the right to know, delete, correct and opt out of sale or sharing. We don't sell or share, so there's nothing to opt out of, and we won't treat you differently for using your rights.

Shop owners and staff: ask us at privacy email. Shop customers: contact the shop first, since it controls your repair records; if you contact us we'll pass your request on. You can always stop texts by replying STOP.

We'll confirm your identity before acting, and answer within the time the law sets (usually 30 to 45 days). You may use an authorized agent. If you're in the EU or UK you can also complain to your data protection authority.

RepairDoc is run from the United States and our providers may process data in other countries. When we move personal data out of the EU, UK or Switzerland, we use safeguards such as the European Commission's Standard Contractual Clauses.

RepairDoc is a business tool and isn't directed at children. We don't knowingly collect information from children under 13 (or 16 where that's the rule). If a child's information was entered by a shop, contact the shop or us and we'll help remove it.

We'll post any change here with a new date. If a change is significant we'll tell shop owners in the app or by email before it takes effect.

Company legal name, Mailing address. Privacy questions: privacy email.